Contact Support

Get help from the ListenLayer team.

Support Channels

Email Support

[email protected]

• Available for all plans

• Response time: < 24 hours (business days)

• Best for: Detailed questions, bug reports

Live Chat

Available in your dashboard (bottom right corner)

• Pro and Enterprise plans

• Business hours: 9am-6pm ET, Monday-Friday

• Best for: Quick questions, urgent issues

Community Discord

discord.gg/listenlayer

• Available to everyone

• Community and team support

• Best for: General questions, feature discussions

What to Include

Help us help you faster:

1. Account email: So we can look up your account

2. Describe the issue: What's happening vs. what you expected

3. Steps to reproduce: How can we see the problem?

4. Screenshots/videos: Visual evidence helps

5. Browser/device: If it's a tracking issue

Response Times

Plan	Email	Chat
Free	48 hours	-
Pro	24 hours	Business hours
Enterprise	4 hours	24/7

Enterprise Support

Enterprise customers get:

• Dedicated support manager

• Slack channel integration

• Phone support

• Priority issue resolution

• Quarterly business reviews

Status Page

Check service status: status.listenlayer.com

Subscribe for incident updates.

Feature Requests

Have an idea? Submit it:

feedback.listenlayer.com

Vote on existing requests to help us prioritize.