user-checkIdentity

Turn your website traffic into known people and companies.

GitBook Assistant

ListenLayer automatically detects identity from forms, chat widgets, scheduling tools, and eCommerce transactions. You can also identify visitors programmatically using the SDK.


Automatic Identity Detection

ListenLayer detects identity automatically from multiple sources with varying confidence levels:

Source
Confidence
Description

form

High

Email captured from form submission

chat

High

Identity from chat pre-chat form

scheduling

High

Details from booking confirmation

ecommerce

High

Customer info from purchase

network

Medium

PII detected in XHR/fetch requests

datalayer

Medium

Identity pushed to dataLayer

urlParam

Medium

Email in URL parameters

video

Low

Video service email capture

custom

Low

Customer-provided via dataLayer

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More details coming soon.


Identifying People with Code

Use _ll.identify() to associate a visitor with known identity information:

When to Use

Call _ll.identify() when you know who the visitor is:

  • After login or signup

  • When loading a page for an authenticated user

  • After a form submission with identity fields

  • When syncing with your backend user data

Identity Properties

Property
Description

email

User's email address (primary identifier)

name

Full name

phone

Phone number

company

Company name

user_id

Your system's user ID

*

Any additional custom properties

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Identity from DataLayer

ListenLayer also detects identity pushed to the dataLayer:

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More details coming soon.

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